I worked with Replicant on a contract developing paid social campaigns, Marketing materials, Adjusting Brand Guidelines, Sales Collateral , Email Campaigns, and other B2B Assets.

Replicant

Infographic by Replicant highlighting customer service challenges in the insurance industry. Key issues include call volume spikes, increasing costs, and unpredictable demand. Features a case study of an auto insurance company improving call handling with Replicant's voice solution, resulting in 50% more calls answered. Includes charts and graphics illustrating the benefits of automation, such as reduced costs and improved customer experience through phone, SMS, and chat solutions.
Infographic on the impact of the Great Resignation on contact centers, highlighting 10 data points. Key themes include increased employee burnout, reluctance of remote employees to return to offices, record resignation levels, call center agent stress, disengaged employee costs, ineffectiveness of traditional solutions, talent pool shifts, and rising call volumes. It also discusses accelerated automation plans and the competitive advantage of early AI adoption in business. Source: Replicant.
Grid of turquoise line icons on a black background, including symbols for finance, charts, calendars, settings, and communication.
Bar chart titled "Biggest barriers to automation in contact centers." Categories: Cost/Budget Constraints (49%), Limited IT Resources (40%), Lack of Leadership Buy-In (32%), Desire to Build In-House vs. Vendor (24%), Unsure How to Get Started (23%), Too Complex (23%), Lack of Skills/Team (21%), Customer Readiness Skepticism (21%), Perceived Lack of Value (16%), and Technology Skepticism (10%)."